Health & Safety protocol | MSC Cruises Play

HEALTH & SAFETY MEASURES

MSC Cruises is offering a safe and stress-free holiday option for you and your loved ones.

Embarking on an MSC cruise ship is like entering in a safe bubble thanks to our stringent

MSC Cruises Health & Safety Protocol

How we protect your health & safety
before, during and after your cruise

FROM BOOKING ONWARDS | MSC Cruises
FROM BOOKING ONWARDS
Contact details of all guests required to provide all necessary information and important updates ​
Prepaid onboard packages available for booking prior to the cruise to help guests avoid queues, secure space and save money compared to onboard prices
Effortless web check-in to receive cruise tickets, travel documentation and health questionnaires
AT EMBARKATION | MSC Cruises
at embarkation
Health and COVID 19 screenings for all guests including a health questionnaire and a contactless temperature check
Newly designed processes with assigned arrival times and enhanced sanitation measures
Boarding denied to any guest showing signs of illness or in case of exposure to a case of COVID-19 (14 days prior to embarkation). Please check the travel requirements details and the list of the high-risk countries in the FAQ section.
RESPONSIBLE SOCIAL DISTANCING | MSC Cruises
responsible social distancing
Regulated occupancy in public areas and venues, and pre-booking for activities and entertainment​ 
Face masks required when in public areas, except when seated in restaurants, bars, lounges, and when sitting on the sun deck
Calling first before queuing up at a desk for information
SANITATION AND CLEANLINESS​ | MSC Cruises
ELEVATED STANDARDS OF SANITATION AND CLEANLINESS​ 
New cleaning methods including the use of hospital-grade disinfectants, electrostatic sprayers, increased cleaning frequency and a focus on high-traffic, frequently-touched areas​
Cabins cleaned daily, with additional deep sanitation at the end of each cruise​
100% fresh, external air supplied to all cabins and public spaces, with no recirculation​
Hand sanitiser dispensers available around the ship
MEDICAL SERVICES | MSC Cruises
ENHANCED MEDICAL SERVICES WITH HIGHLY QUALIFIED STAFF​ 
Daily contactless temperature check for all guests during the cruise. In case of flu-like symptoms, guests should notify the Medical Centre and free treatment will be provided​
Fully equipped Medical Centre, including COVID-19 testing equipment, ventilators and increased number of highly trained staff​
Comprehensive isolation procedures and a response plan in place with local authorities ​ that will be activated in case of suspected or confirmed COVID-19 situations​
HEALTHY CREW | MSC Cruises
well trained, well equipped and healthy crew
Extensive screening and medical checks, including COVID-19 testing prior to embarking in addition to daily health monitoring and temperature checks​
Comprehensive training on the new enhanced protocol and use of protective equipment​
Crew members follow proper handwashing practices and wear protective equipment such as face masks and gloves.

the ONBOARD EXPERIENCE

We are committed to preserving the uniqueness of the onboard experience whilst ensuring that your health and safety are protected. You will continue to enjoy unique experiences including award-winning shows, world-class dining, excursions, family activities, boutique shopping, beauty and fitness services, engaging events and much more. Onboard services are subject to changes based on local regulations or other restrictions, in the context of the COVID-19 situation
TERMINAL AND EMBARKATION | MSC Cruises
terminal and embarkation 
We’ve redesigned our embarkation process with assigned arrival times indicated in the cruise ticket to minimise contact and enable responsible social distancing
The terminal and gangway areas will be thoroughly cleaned and sanitised according to the same high standards as onboard 
You will be asked to wear a face mask during embarkation and while in the terminal in compliance with local regulations
Your hold and hand luggage will be sanitised
Embarking and disembarking guests will not cross the same walking paths.
RESTAURANT, BARS & LOUNGES | MSC Cruises
RESTAURANT, BARS & LOUNGES
We have adapted our service and seating layouts to allow for social distancing, and all meals and drinks will be served at your table. Self-service at the buffet restaurant will be temporarily unavailable, and the food will be plated and served by our crew. For a contactless experience, you can access restaurant and bar menus from your personal mobile device by conveniently scanning a QR code. Face masks do not need to be worn when seated in restaurants, bars and lounges, only when entering the venue. To minimise risks, MSC Cruises has adapted the processes for ordering, preparing, delivering, consuming and paying for food and beverage services.​
SHORE EXCURSIONS​ | MSC Cruises
SHORE EXCURSIONS​
Carefully Selected Itineraries:  We constantly monitor the global health situation and stand prepared to modify our itineraries when needed. We will call only in ports that local authorities and health organisations have cleared as safe and in full compliance with all local port and health authorities’ regulations.
Discover in protected excursions: If you wish to go ashore during your cruise, you can only do so by participating in one of our MSC Shore Excursions to ensure the same high standards of health and safety ashore as on board. 
ENTERTAINMENT AND ACTIVITIES​ | MSC Cruises
ENTERTAINMENT AND ACTIVITIES​
We are introducing newly designed onboard activities and entertainment for smaller group sizes. A wide array of activities including shows, entertainment and the Kids Club will be available by reservation at no extra charge. 
As the capacity of the theatre will be reduced to ensure responsible social distancing, the entertainment schedule will be extended so you can still enjoy a great variety of award-winning shows.
All recreational and sporting equipment, fitness machines, toys, games and Kids Club equipment are sanitised after each use.
OUTDOOR AREAS & POOLS | MSC Cruises
outdoor areas & pools
All open decks will be accessible and pools, whirlpools and the Aquapark will be available with a reduced occupancy for social distancing. Sunbeds will be separated in clusters. All outdoor furniture will be sanitised after every use and deeper sanitation will take place every night.
GUEST SERVICES | MSC Cruises
GUEST SERVICES AND CUTTING-EDGE TECHNOLOGIES​
To easily find information while avoiding queues, we encourage you to utilise our new Information Centre available by phone and digital services such as MSC for Me* (mobile app, interactive touchscreens, in-cabin Smart TV). Remote desks will be available on embarkation day for in-person questions. You should always call before going to any desk for information. Cashless payments will be highly recommended.
*MSC for Me digital channels (mobile app, in-cabin smart TV, interactive touchscreens) are available on MSC Meraviglia, MSC Bellissima, MSC Grandiosa, MSC Seaview, MSC Seaside, MSC Splendida and MSC Magnifica (light version).

faq

We prepared a list of Frequent Asked Quesions (FAQ) to quickly get answers to you for the most common questions

TRAVEL REQUIREMENTS

- Are there any travel restrictions under the new protocol, such as current health status, past medical history or age 

All guests must be healthy and physically fit for travel. Health of our Guests is our number one priority.

 

Please note we will deny boarding in case of symptoms such as fever (>37,5 C C / 99.5 F), cough, shortness of breath, chills, muscle/body aches, fatigue, headache, sore throat and loss of taste/smell in the 14 days prior to embarkation or potential exposure to a suspected or confirmed case of COVID 19 in the 14 days prior to embarkation.

 

In addition, guests travelling from countries that are deemed ‘high risk’ by the European Centre for Disease Prevention and Control (ECDC) will need to take an RT-PCR swab test within 72 hours prior to the ship’s departure. 

The current advice from the World Health Organization, EU Healthy Gateways and other authorities is that COVID-19 is often more severe in people who are older or who have health conditions like lung or heart disease, diabetes or conditions that affect their immune system. Older guests or those with such conditions are advised to consult with a doctor or their local health authorities for guidance before travelling to assess whether they should be travelling at this time. According to the EU Healthy Gateways advisory, anyone over 65 years of age is considered part of a higher risk group.
 
 

- What is the MSC Covid-19 Protection Plan?

To ensure your peace of mind as you look forward to your next holiday, MSC Cruises requires all guests to have an insurance policy that covers any COVID-19 related risks, including cancellation, repatriation and medical expenses. Before finalizing the reservation you can add to your cruise the MSC COVID-19 Protection Plan that will provide coverage for cancellation charges as well as medical and related transport expenses. Otherwise, you can liaise with any insurance company of your choice
Due to the COVID-19 pandemic that the world is still facing , MSC will extend the MSC Covid-19 Protection plan to the whole Winter 20-21 season of MSC Grandiosa and Magnifica.

 

Considering that this unprecedented situation is continuously evolving, MSC will constantly monitor it and will evaluate, if necessary, the possibility to purchase the Covid Protection plan also for the other Winter destinations and for the Summer season 2021. As for Summer cruises, in that case the Covid protection plan will be made available as from 60 days before departure. (First available departure date – 27 March 2021).
 

 

 
 
 
 
 
 

EMBARKATION / DISEMBARKATION

- Do guests need to provide any medical documents to show that they are COVID-19 negative at embarkation/disembarkation?

Before boarding, all guests must complete a health questionnaire and report any symptoms of illness or potential exposure to a suspected or confirmed case of COVID-19 in the 14 days prior to embarkation. Guests must undergo a contactless temperature check in the terminal. Depending on the screening results, guests may participate in a secondary review with medical professionals or be denied boarding. 

Moreover, Guests travelling from countries that are deemed ‘high risk’ by the European Centre for Disease Prevention and Control (ECDC) will need to take an RT-PCR swab test within 72 hours prior to the ship’s departure. The test results certificate must be printed in two copies and presented at the terminal in order to embark on the ship.  Our guests are kindly invited to regularly check the list for the latest updates. Important to note that the test is not required for passengers under 6 years old.

 

 
 
 
 
 
 
 

- What will happen if embarkation is denied to a guest for health reasons?

If a guest presents symptoms of illness such as temperature higher than 37.5°C / 99.5°F or there are concerns with their health questionnaire, they will undertake a secondary screening, including in-depth interview, a second temperature measurement, a medical examination and, if necessary, a laboratory examination.

If a guest is then not considered fit to travel, they will be assisted in their next steps of a return home or will be potentially being treated in a local medical facility to ensure maximum support and care.

- What safety protocols will be implemented on transfers and shuttles?

We are extending our enhanced health and hygiene measures to all MSC transfers, including:


- Cleaning and sanitisation of all vehicles before any new group of guests

- Availability of hand sanitisation stations and disinfectant mats for footwear

- Appropriate personal protective equipment (PPE) for all drivers

- Reduced number of guests with selected seats empty to ensure social distancing

 

- How are you cleaning and sanitising the guest cabins?

According to our enhanced cleaning and sanitation protocols, every guest cabin will be thoroughly cleaned on a daily basis, with special attention to 40 frequently-touched areas, such as door handles, power switches, control panels, remote controls, desks and bathroom surfaces.
Every cabin will be deep cleaned at the end of each cruise before the next guests arrive for their holiday.

- How often are you sanitising public areas?

All public areas and public restrooms will be deep cleaned and sprayed with disinfectant each night, as well as regularly sanitised throughout the day.  For example, public toilets will be cleaned every 20 minutes, and all cleaning staff will wear appropriate PPE.

- What measures are you taking for the disembarkation process at the end of a cruise?

To ensure that all guests are disembarked safely and efficiently, we are providing detailed, step-by-step information, allocated time slots and a complimentary face mask for their journey home. 


All luggage will be sanitised before departure and staff wearing appropriate protective equipment will direct guests to avoid congestions at the gangway.
Boarding for the next sailing will only commence once all guests have disembarked, avoiding any cross-over.

- How will the check-in take place?

Before the cruise, the collection of contact details for each guest is mandatory in case of important updates. Proceeding to the web check-in allow guests to receive cruise tickets, travel documentation and mandatory health questionnaires. On the embarkation day, guests should arrive at the time indicated on the cruise ticket to facilitate responsible social distancing, with travel documentation and health questionnaires. A newly designed processes for embarkation has been implemented to manage the guest flow, to limit lines and contacts. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to start booking additional services, to secure space and to ensure a seamless onboard experience. 
 

ONBOARD MEDICAL SERVICES

- What happens if there is a suspected case of COVID-19 on board?

The preventative health and safety steps in the protocol are designed to mitigate the risk of COVID-19 transmission on board. In the event that someone should fall sick, we have a fully equipped onboard 24/7 Medical Centre with highly qualified medical staff who are fully trained for COVID-19 treatment and who are supported by a 24/7 ashore medical team. 


In case of flu-like symptoms, guests should notify immediately the Medical Centre and free treatment will be provided. If the onboard medical team determines a suspected COVID-19 case, a comprehensive isolation procedure and response plan will be activated in close cooperation with the health authorities.

- Have you agreed with specific ports that they will welcome your ships that have positive cases on board for medical assistance ashore?

Yes. As part of our comprehensive and enhanced health and safety protocol, we have a contingency response plan in place with all the relevant authorities in the ports where the ships will call. 

- Do you have certified COVID-19 tests on board your ships?

We have COVID-19 testing equipment on board for Real Time polymerase chain reaction (RT-PCR) and antigen swab testing.
 

- How the health of anyone on board is monitored?

All MSC Cruises’ ships are equipped with state-of-the-art medical services and an increased number of qualified medical staff onboard, supported by dedicated 24/7 ashore Medical Team. We continuously monitor the health of our guests and crew with contactless temperature checks during the cruise; in case of flu-like symptoms, guests should immediately notify the Medical Centre and free treatment will be provided. 
 

SOCIAL DISTANCING

- Will social distancing rules be applied onboard? 

We have redesigned activities, adapted our services and reduced venue capacity to ensure that our guests can easily adhere to current social distancing recommendations, both onboard and ashore. 
Guests will be reminded of social distancing guidelines at the time of booking and during their cruise through signage, public announcements, in-cabin TV and staff engagement.

- Will guests be required to wear a mask?

MSC Cruises will organise activities to ensure that guests can practice responsible social distancing. Face masks will be required when in public areas, however masks do not need to be worn when seated in restaurants, bars, lounges, and when sitting on the sun deck. 

 

Face masks will be available throughout the cruise. We also advise all guests to wear a face mask when travelling to and from the port and in the terminal, in compliance with local regulations.

 

DINE & DRINK

- How will the Main Dining experience change?

Our main restaurants will continue to serve our guests with a wide array of inspiring dishes and high-quality cuisine. We are modifying the seating layout to enable safe physical distancing, and guests will have the same table and waiter throughout their cruise for extra peace of mind. 

 

We are elevating our strict food safety protocols by enhancing the cleaning and sanitising of all venues, providing appropriate protective equipment to all servers and increasing the number of hand sanitisation stations at all restaurants. 

 

Face masks do not need to be worn by our guests when seated in the restaurants, but only when entering the venue.

 
 

- Will the self-service at buffet be available?

At the buffet the food will be plated and served by our crew.
 

- Will Specialty Restaurants be open?

Yes, our sought-after Specialty Restaurants will be open while operating at a reduced capacity to comply with the precautionary health and safety measures. Reservations are available at the time of booking to help guests secure spaces and save money compared to onboard prices. Book now your Speciality Restaurant.

- Will there be any changes to the bars and lounges?

Our bars will be open and ready to serve our guests with their favourite cocktail or aperitif. To ensure we comply with the current social distancing recommendations, our staff will deliver drinks at the table and we will limit the capacity of each venue. Face masks do not need to be worn by our guests when seated in bars and lounges, but only when entering the venue.
 

- How I can prebook my drinks or restaurants onboard?

You can save time by personalising your cruise even before getting onboard. Through your Personal Area you can easily add drink packages or dining experiences to your cruise and take advantage of our pre-boarding rates. 
 

- How I can get the restaurants and drinks menu at bars and restaurants?

For a contactless experience, guests will access restaurant and bar menus from their personal mobile device by scanning a QR code whilst on board. Before the cruise, MSC Cruises invites all guests to download for free the MSC for Me app to browse all the onboard restaurants, bars and lounges and to ensure a seamless onboard experience like making restaurant reservations.
 

ENTERTAINMENT, SERVICES & EXCURSIONS

- Will guests still be able to enjoy the theatre shows and other activities? 

Guests will be required to wear a face mask when in the theatre. Guests will enjoy our onboard award-winning entertainment but with a few changes:

- We are reducing the capacity of the theatre to allow for empty seats between guests
- The entertainment programme will be extended so that all guests can enjoy our award-winning shows
- Shows and activities will be pre-booked to manage the number of participants
- Guests will be required to wear a face mask when in the theatre
 

- Will the Kids Club be open and what kind of kids’ activities will be available?

Our Kids Club and family activities will welcome kids and parents in a healthy and safe environment while ensuring a fun and enjoyable experience.
New measures include reduced capacity, a streamlined registration process, contactless temperature check and hand sanitiser provided upon entry. We're adding new exciting activities and family game shows that will be available for booking up to one day in advance. Toys and water will be provided by our staff, while we'll keep out personal belongings as an additional safety measure.

- Will you still have Spa and Fitness services available to guests? 

All MSC Aurea Spa and Fitness facilities and services will be available* with enhanced health and sanitation measures, extended opening hours and reduced capacity in public spaces. 

For their health and comfort, guests will pre-book spa treatments, fitness sessions and thermal area visits by phone. 

Fitness machines and equipment, spa areas and treatment rooms will be thoroughly sanitised after each use as well as deep-cleaned and disinfected every night. 

All Spa staff have been trained on rigorous health and sanitation measures and will wear appropriate protective equipment. 

 

Book Now your Spa packages!

 

*Onboard MSC Grandiosa & MSC Magnifica only, Saunas, Steam Rooms, Heat Baths, Whirlpools & Ice Room will be closed. Salt Relax room, Harmonic Relax rooms, Experience showers and Heated loungers will remain open to our Guests

 

- Will guests be able to use the casino?

The casino remains fully functional under the new protocol with added sanitation and social distancing measures in place, including frequent sanitising of chips, replacing playing cards on a regular basis and a reduced number of seats at gaming tables. 

- Will there be any restrictions to visit some ports?

If you wish to go ashore during your cruise, we highly encourage you to participate in one of our MSC Shore Excursions. On all our carefully selected and curated MSC shore experience, you can rest assured that every aspect of your time ashore meets the highest standards of health, hygiene and comfort.