Health & medical
What do you need to know about MSC Cruises’ policy for travel to regions that have been declared affected by the zika virus?
The Centres for Disease Control and Protection (CDC) has issued guidance advising against travel in zones affected by the Zika virus for women who are pregnant and their partners as well as for women who are trying to become pregnant.
In connection with this, MSC Cruises offers pregnant guests and the people travelling with her in the same cabin the opportunity to cancel free of charge their cruise to countries affected by Zika or rebook using cruise credit to another destination of their liking among the worldwide destinations that MSC Cruises offers to be utilized within a 24 month period. Guests should provide a copy of a medical certificate confirming their existing pregnancy. Free cancellation and the rebooking will be regulated by the relevant Booking Terms and Conditions.
Guests who wish to find out additional information about the Zika virus should either contact their health care provider physician or visit the CDC Website:
Does MSC Cruises offer assistance to passengers with disabilities or reduced mobility?
Can I bring medicines on board?
How can I let MSC Cruises know about my special needs?
What medical service is available on board?
Are there special menus for coeliac passengers or for those with food allergies/intolerances?
Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception-Guest Service and/or with the Maître d’hôtel. MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus worldwide (food code: 20 ppm) in the main restaurants of MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Poesia, MSC Orchestra, MSC Musica.
Gluten-free menus are also available on MSC Meraviglia.
On Lirica class guests can find only pre-packaged gluten-free snacks such as, biscuits, croissants, sponge cakes and muffins. Once, MSC Seaside, MSC Seaview and MSC Bellissima are launched, we will complete the certification process with Bureau Veritas that will allow us to offer gluten-free menus on these ships as well. So please check availability of gluten-free menus at time of booking.
Pre-packed Kosher meals and high-quality Halal products (beef, lamb and poultry) are available if requested at least two months before departure.
Do on board staff receive special training in providing assistance to passengers with disabilities or reduced mobility?
Can I undergo dialysis treatment on board?
Are there excursions accessible to passengers with disabilities or reduced mobility?
What is the deadline for notifying MSC Cruises of my special needs?
Can I travel with my guide dog?
Are there signs for passengers with visual disabilities?
Who will handle my special needs request and how will it be treated?
How soon will I receive a reply to my special needs request?
Could MSC Cruises refuse my booking or deny me boarding?
Can a passenger with reduced mobility travel alone?
Which areas of the ship are accessible to passengers with disabilities or reduced mobility?
Are there cabins for passengers with disabilities or reduced mobility?
Can I bring my mobility scooter/wheelchair on board?
Due to safety considerations, wheelchairs and scooters cannot be stored in the corridors. Your personal scooter should be able to fit in a standard cabin with a limited entry doorway (58 cm on MSC Divina and MSC Armonia, 68 cm on MSC Lirica, MSC Sinfonia and MSC Opera, 62 cm on the others). If your scooter is larger than the dimension reported for your chosen ship, you should book an H cabin or rent a smaller scooter. Segways and other similar vehicles cannot be operated on board. They shall be confiscated and can be taken off the ship to be used while in port. Also please note that the aluminium gangways used if the ramp cannot be operated are less than 80 cm wide