CRUISE & ITINERARY UPDATES
Before booking your cruise, please check HERE if you are allowed to embark according to your country of residence. Due to the Covid-19 pandemic, there might be international travel restrictions depending on your cruise destination and your country of residence.
Travel advice for cruises departing from Venice, from July 24th 2021
In view of the latest decision taken by the Italian Government, please note from July 24th 2021 all Health & Safety checks (including health screening, temperature measurement and the antigen swab test) and check-in procedures (including luggage delivery), will regularly be held in Venice Maritime Station (Cruise Terminal), as per original travel programme; all embarking guests will then be transferred by protected bus to Monfalcone (90 min transfer), where they will board the ship after a quick document check. No Health & Safety checks and check-in will be possible in Monfalcone. At disembarkation in Monfalcone at the end of the cruise, guests will be granted the return transfer to Venice (Cruise Terminal/Airport/Railway Station, as per original travel programme).
The MSC Health & Safety Protocol is in place to protect our guests, crew and the local communities we visit. Find out more about our Health and Safety Protocol here.
FIND OUT WHAT OUR GUESTS HAVE TO SAY
Discover as our guests experience a safe and enjoyable
cruise thanks to our Health & Safety protocol
Find below the most common Frequently Asked Questions related to cancellations, booking changes and our compensation policy
For Frequently Asked Questions related to Health & Safety, please click here
My cruise has been cancelled: which benefits am I entitled to if I book my new cruise onboard any available confirmed itinerary?
MSC Cruises will offer to guests the possibility to reschedule their cruise on the new confirmed programs.
As second option, guests will have the possibility to benefit from our flexible booking conditions allowing them to reschedule their cruise to any future sailing departing before 30th of September 2022.
Finally, if you are not sure about your future cruise date, you will be entitled to receive a future cruise credit voucher.
It is mandatory for all guests to have in place an insurance policy that specifically covers them against COVID-19 related risks, such as cancellation, interruption, repatriation expenses, quarantine, medical assistance and related expenses, as well as hospitalization. This should be in place to cover you from the confirmation of your booking until the end of the cruise or your cruise and flight package.
MSC offers a COVID Protection Plan for all Summer 21 and Winter 21/22 cruises - an insurance policy specifically for the above listed COVID-19 related risks. You can see the policy benefits available by clicking here. This can be added to the cruise at the time of the booking. Alternatively, you may purchase another insurance coverage of your choice provided that the above risks are covered.
The proof of the insurance policy (e.g. certificate, schedule, policy summary) which must be in English, Italian, German, French or Spanish - clearly showing the COVID-19 coverage must be presented at embarkation. Passengers failing to provide this documentation will be denied boarding.
For any additional information please refer to our Contact Center or consult your Travel Agent.
I cancelled my cruise right before MSC Cruises communicated the cancellation decision. Will the compensation packages policy apply?
How and when will the Future Cruise Credit note be issued? Will it be sent to me?
You will receive the Future Cruise Credit note for each booking which sailing has been cancelled by MSC Cruises. The vouchers will be emailed directly to you, detailing the relevant booking number and booking conditions.
This voucher can be redeemed until the date stated in your voucher and it will enable you to reschedule the future cruise, for any departure, destination and ship as per its Terms and Conditions.
Vouchers will be sent within one month from the official communication of the cruise cancellation. If you booked through a travel agency, the voucher will be sent directly to the Travel Agent.
What will be the value of the Future Cruise Credit Note?
- For all bookings related to cancelled cruises, MSC Cruises will issue a refund credit note with a value equal to the amount already paid to MSC Cruises, net of refunds, and will include an additional credit for 25% of the original cruise package value.
- For bookings confirmed but not yet paid in full, MSC Cruises will only issue a refund credit note with additional credit for 25% of the original cruise package value granted as a further benefit for the cancelled cruises.
Will the Future Cruise Credit be combinable with any promotion, including special rates and groups?
Can I give my voucher to another person who wants to book ?
The Future Cruise Credit note is related to each specific booking which original sailing has been cancelled by MSC Cruises. It cannot be transferred. For vouchers related to groups, a voucher will be issued and sent to the travel agency.
Can I use the voucher for multiple cruises?
Once I decide when to schedule my next cruise, how should I proceed to activate the voucher and book a new cruise?
- If you booked directly with MSC through our Contact Centre or through our consumer website, please call us at 0203 426 3010.
- If you booked through a travel agency, please get in touch directly with your travel agent. Be ready to provide your initial booking number as well as the new cruise date you’ve chosen.
Please consider that MSC Cruises is currently facing a high demand of requests. This might cause a delay in our standard services. We apologize for any inconvenience it may cause and thank you for your patience.
I have already redeemed my voucher for a new cruise which is now cancelled. What happens to it?
For such cases, you will once again be eligible for our Future Cruise Credit programme as highlighted below:
- A new FCC voucher will be issued. Its value will be equal to the payment received by MSC Cruises, net of any refund.
- If you have already redeemed an FCC to the value of 125% the voucher is only valued to the original cruise amount. There will not be an additional 25% credit.